Supervisor (Contact Centre)

About The Job

This vacancy was posted on 25/06/09

We are one of the busiest in the UK, selling over 1.1 million tickets each year and answering in excess of 350,000 telephone calls. We are seeking to recruit a Supervisor who will be responsible for providing support to the Customer Experience Manager in effective management of the Contact Centre and Counter operations. They will assist with the day to day supervision of the operations, providing advice, coaching and ad hoc training to Box Office sales staff to ensure the team offers the best possible standards of customer service. The successful candidate will possess strong customer service and communication skills and have great attention to detail. Applicants must be passionate about leading and motivating staff to provide high standards of service and be able to demonstrate an understanding of these qualities. Excellent PC skills are essential and experience of ticketing systems (preferably Tessitura) is an advantage.This position is full time and involves shift work (including evenings) on a rostered basis. It is on a fixed term basis of 9 months to cover maternity leave.To apply, please access our website under the ‘Work at the Hall’ link. The closing date for applications is 12 noon on Wednesday 8 July 2009. We are a registered charity and strives to be an equal opportunities employer.

Location

London

Company contact details

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